Updates to Privacy Policy

As of 25th May 2018 the General Data Protection Regulation (GDPR) went into force. At WaveCom we have always been committed to data privacy and security and we have taken all necessary steps to ensure GDPR compliance.

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What is GDPR?
GDPR is the European Union regulation that replaces the Data Protection Directive and is aimed at strengthening and unifying data protection for all individuals within the European Union. The GDPR aims primarily to give control to citizens and residents over their personal data and to simplify the regulatory environment for international business by unifying the regulation within the EU.


What does GDPR change?
GDPR gives individuals the control over how their personal information is being collected, stored and used. Under GDPR individuals have the following rights:


The right to be informed – individuals will have the right to be given information about how their data is being processed and why. 
In our website, customers can familiarize themselves with our privacy policies where we explain how their data is being used and why. 
Read more about privacy policy here. 

The right to access – individuals will have the right to obtain the confirmation as to whether or not personal data concerning them is being processed, where and for what purpose and to receive a copy of the personal data, free of charge, in an electronic format. 
In our client area, registered clients have access to overview of their personal information stored by us. They can see all the information being collected along with its purpose. (Billing or non- billing). Billing data needed for invoicing needs to be stored for 7 years according to the Estonian law.

The right to data portability – individuals will have the right to receive the personal data concerning them, which they have previously provided in a ‘commonly used and machine readable format‘ and have the right to transmit that data to another controller. 
Our self-service enables to easily download all personal information gathered in client profile to a JSON file with a single click of the mouse from My Account→ Overview section.


The right to be forgotten – individuals will have the right to have their personal data erased and to cease further dissemination of the data, and potentially have third parties halt processing of the data. 
Our clients can request to have their account deleted and their data forgotten with just two mouse clicks. If we need to keep some of customer’s data for legal or tax purposes, we will remove as much client information as possible. We will close the client profile, terminate client services, clear client changes log, emails and tickets and remove ALL non-billing data.


The right to object – individuals will have to right to object at any time to processing of personal data concerning them.

Testimonials

Žiga Podgrajšek

Ridango

WaveCom has been an exceptional partner, providing IT infrastructure services that are not only reliable but also innovative. Their expertise in VMware vCloud solutions has been instrumental in ensuring secure and efficient hosting and administration services. 

WaveCom's proactive approach to information and advice, as well as their commitment to service levels, has greatly contributed to our success. We are grateful for their continued support and collaboration.  

Žiga Podgrajšek - Head of O&M
 

Marko Metsoja

UpHillIT

Engaged in software development, we constantly need to quickly create new servers and scale them. For us, owning hardware and dealing with its management is certainly not in line with our goals. After trying out several service providers, we turned to Wavecom, where all our computing needs are covered. The service is also very stable, and it's easy to recommend to our clients to continue using Wavecom's services after development is complete.

The stability of WaveCom's service further led us to start building an automatic Kubernetes platform there, making life significantly easier for both us and our clients. All this is done so that using the service does not require having either DevOps or even IT specialists.

Marko Metsoja - Partner

Toomas Kornet

Semetron

Semetron offers modern and professional medical products and equipment, including field hospitals intended for military use, to healthcare providers. We have been in close cooperation with WaveCom for almost 23 years. Wavecom has created a high availability VMware cluster (including VMware hybrid cloud and DRaaS solution) for us and implemented smart network solutions for our mobile field hospitals.

WaveCom's competent team has been responsive and helpful, assisting us in quickly adapting to changing technological needs and challenges. Thanks to their continuous dedication to innovation and customer-centric approach, we have never been disappointed in WaveCom's services or expertise.

Toomas Kornet MD - Partner

Oliver Lepik

bodyparts.ee

Dealing in wholesale of car spare parts, it is extremely important for us that our customer environment functions ultra-fast and seamlessly. WaveCom's cloud service has proven to be the perfect platform for us. We can confidently focus on our core business, knowing that server-related "surprises" are not to be expected. 

The service operates flawlessly. If there are any questions, answers are just a quick phone call away.

Oliver Lepik - CEO

Janno Oja

Excellent Business Solutions

"In case of Wavecom we especially appreciate the precise mapping of our needs and careful tailoring of respective technical solutions.

High availability and security of our client’s data is our main priority. The speed and quality of the support line is also very important. In case of Wavecom we especially appreciate the precise mapping of our needs and careful tailoring of respective technical solutions that ensure security, high availability, speed and quality for both cloud and call center. Quick response is to be expected in the IT business but we have been positively surprised by their proactive and caring attitude and personalized pricing."

Janno Oja – partner

Žiga Podgrajšek

Ridango

WaveCom has been an exceptional partner, providing IT infrastructure services that are not only reliable but also innovative. Their expertise in VMware vCloud solutions has been instrumental in ensuring secure and efficient hosting and administration services. 

WaveCom's proactive approach to information and advice, as well as their commitment to service levels, has greatly contributed to our success. We are grateful for their continued support and collaboration.  

Žiga Podgrajšek - Head of O&M
 

Marko Metsoja

UpHillIT

Engaged in software development, we constantly need to quickly create new servers and scale them. For us, owning hardware and dealing with its management is certainly not in line with our goals. After trying out several service providers, we turned to Wavecom, where all our computing needs are covered. The service is also very stable, and it's easy to recommend to our clients to continue using Wavecom's services after development is complete.

The stability of WaveCom's service further led us to start building an automatic Kubernetes platform there, making life significantly easier for both us and our clients. All this is done so that using the service does not require having either DevOps or even IT specialists.

Marko Metsoja - Partner

Toomas Kornet

Semetron

Semetron offers modern and professional medical products and equipment, including field hospitals intended for military use, to healthcare providers. We have been in close cooperation with WaveCom for almost 23 years. Wavecom has created a high availability VMware cluster (including VMware hybrid cloud and DRaaS solution) for us and implemented smart network solutions for our mobile field hospitals.

WaveCom's competent team has been responsive and helpful, assisting us in quickly adapting to changing technological needs and challenges. Thanks to their continuous dedication to innovation and customer-centric approach, we have never been disappointed in WaveCom's services or expertise.

Toomas Kornet MD - Partner

Oliver Lepik

bodyparts.ee

Dealing in wholesale of car spare parts, it is extremely important for us that our customer environment functions ultra-fast and seamlessly. WaveCom's cloud service has proven to be the perfect platform for us. We can confidently focus on our core business, knowing that server-related "surprises" are not to be expected. 

The service operates flawlessly. If there are any questions, answers are just a quick phone call away.

Oliver Lepik - CEO

Janno Oja

Excellent Business Solutions

"In case of Wavecom we especially appreciate the precise mapping of our needs and careful tailoring of respective technical solutions.

High availability and security of our client’s data is our main priority. The speed and quality of the support line is also very important. In case of Wavecom we especially appreciate the precise mapping of our needs and careful tailoring of respective technical solutions that ensure security, high availability, speed and quality for both cloud and call center. Quick response is to be expected in the IT business but we have been positively surprised by their proactive and caring attitude and personalized pricing."

Janno Oja – partner

Žiga Podgrajšek

Ridango

WaveCom has been an exceptional partner, providing IT infrastructure services that are not only reliable but also innovative. Their expertise in VMware vCloud solutions has been instrumental in ensuring secure and efficient hosting and administration services. 

WaveCom's proactive approach to information and advice, as well as their commitment to service levels, has greatly contributed to our success. We are grateful for their continued support and collaboration.  

Žiga Podgrajšek - Head of O&M
 

Marko Metsoja

UpHillIT

Engaged in software development, we constantly need to quickly create new servers and scale them. For us, owning hardware and dealing with its management is certainly not in line with our goals. After trying out several service providers, we turned to Wavecom, where all our computing needs are covered. The service is also very stable, and it's easy to recommend to our clients to continue using Wavecom's services after development is complete.

The stability of WaveCom's service further led us to start building an automatic Kubernetes platform there, making life significantly easier for both us and our clients. All this is done so that using the service does not require having either DevOps or even IT specialists.

Marko Metsoja - Partner

Toomas Kornet

Semetron

Semetron offers modern and professional medical products and equipment, including field hospitals intended for military use, to healthcare providers. We have been in close cooperation with WaveCom for almost 23 years. Wavecom has created a high availability VMware cluster (including VMware hybrid cloud and DRaaS solution) for us and implemented smart network solutions for our mobile field hospitals.

WaveCom's competent team has been responsive and helpful, assisting us in quickly adapting to changing technological needs and challenges. Thanks to their continuous dedication to innovation and customer-centric approach, we have never been disappointed in WaveCom's services or expertise.

Toomas Kornet MD - Partner

Oliver Lepik

bodyparts.ee

Dealing in wholesale of car spare parts, it is extremely important for us that our customer environment functions ultra-fast and seamlessly. WaveCom's cloud service has proven to be the perfect platform for us. We can confidently focus on our core business, knowing that server-related "surprises" are not to be expected. 

The service operates flawlessly. If there are any questions, answers are just a quick phone call away.

Oliver Lepik - CEO

Janno Oja

Excellent Business Solutions

"In case of Wavecom we especially appreciate the precise mapping of our needs and careful tailoring of respective technical solutions.

High availability and security of our client’s data is our main priority. The speed and quality of the support line is also very important. In case of Wavecom we especially appreciate the precise mapping of our needs and careful tailoring of respective technical solutions that ensure security, high availability, speed and quality for both cloud and call center. Quick response is to be expected in the IT business but we have been positively surprised by their proactive and caring attitude and personalized pricing."

Janno Oja – partner

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